Terms and Conditions
Terms & Conditions – Oberon Tours & Travels
Ownership
www.oberontours.com is owned and managed by:
UAE Office: Oberon Tourism LLC, Office No. 211, 2nd Floor, Burj Nahar Views Tower, Deira,
Dubai, United Arab Emirates
India Office: Oberon Tours & Travels (OPC) Pvt Ltd, JDS Building, 2nd Floor, Vaduthala,
Ernakulam, Kochi, Kerala – 232401, India
All website content including logos, images, tour information, pricing, and design are the property of
Oberon Tourism LLC & Oberon Tours & Travels (OPC) Pvt Ltd. Customers agree not to misuse the
website or its content for unauthorized purposes.
Pricing
- Prices are quoted per person or per vehicle, as specified.
- Prices exclude passport/visa fees, travel insurance, meals, beverages, accommodation, laundry,
tips, and other personal expenses unless mentioned.
- Prices are subject to change without notice due to fluctuations in airfare, hotel rates, transport
costs, government taxes, or duties.
Payment Options
We offer three payment options:
1. Credit/Debit Card
Payments made online will be directly charged to your card. Accepted cards include Visa,
MasterCard, American Express, UnionPay, Diners Club, JCB, and Apple Pay.
2. Cash on Pick-Up
Available for selected tours. An Oberon representative will collect the payment at pick-up. (Not
available for attractions requiring pre-booked tickets such as Burj Khalifa, La Perle, and theme
parks).
3. Bank Transfer
Payments can be made directly to our UAE or India bank accounts.
UAE Bank Details (ADCB):Account Name: Oberon Tourism LLC
AED A/C No: 11347548920001 | IBAN: AE560030011347548920001
USD A/C No: 11347548920002 | IBAN: AE290030011347548920002
SWIFT: ADCBAEAA
India Bank Details (SBI):
Account Name: Oberon Tours and Travels (OPC) Pvt Ltd
Bank: State Bank of India
Branch: Vaduthala
A/C No: 42941384201
IFSC: SBIN0070855
UPI: oberontours@sbi
Payment Terms
- Payments are accepted in AED (UAE Dirhams) and USD (US Dollars) for UAE transactions; and
in INR (Indian Rupees) for India transactions.
- Customer ID must match the credit card used for online payments.
- Bookings from OFAC or sanctioned countries are not accepted.
- Governing law: United Arab Emirates.
Payment Confirmation:
- Online payments: Receipt sent by email automatically.
- Cash on pick-up: Receipt issued by Oberon representative.
- Bank transfer: Receipt sent by support team once payment is credited.
Booking Confirmation
- Online: System-generated email confirmation after payment.
- Cash on Pick-up: Confirmation email sent upon booking.
- 24/7 Support Team (offline bookings): Email confirmation after payment.
Amendments & Cancellations
Amendments:
- May occur due to weather, government regulations, or unforeseen circumstances.
- Alternative services of similar value will be provided where possible.
- Oberon Tours reserves the right to make itinerary changes without reimbursement.
Cancellation:
- Less than 24 hours before tour: Full charges apply.
- 24 hours before tour: No charges.
- Tours including attraction tickets: Non-refundable once booked.
- Refunds:
• Credit/Debit card refunds subject to 6% service charge; may take up to 48 days.
• 100% refund for cash or bank transfer payments.
- Oberon Tours may cancel/amend services due to weather, flight delays, government restrictions,or unavoidable external circumstances without compensation.
No Show
Failure to show up for a booked tour will result in no refund.
Other Conditions
- Oberon Tours is not responsible for loss, damage, accidents, injuries, sickness, or death during
tours.
- Customers must ensure they are physically and mentally fit to participate.
- Travel and health insurance is strongly recommended.
- Personal belongings remain the sole responsibility of customers at all times.